Refund Policy

From The Bottom Up, LLC Refund Policy

Thank you for shopping with From The Bottom Up, LLC. We value your satisfaction and aim to provide a seamless shopping experience. Please review our refund policy below:

Eligibility for Refunds:

  • Timeframe: You may request a refund within 30 days from the date of purchase.
  • Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Exclusions: We do not offer exchanges; only refunds are available.

Return Process:

  1. Initiate a Return: Contact us at info@fromthebottomup.com or call 888-253-6235 to request a Return Merchandise Authorization (RMA) number.
  2. Prepare Your Return: Include the RMA number and a copy of your receipt in the package.
  3. Ship the Item: Send the item to:

From The Bottom Up, LLC
900 Technology Way, Suite 301
Libertyville, IL 60048

Shipping Costs:

  • Return shipping costs are the responsibility of the buyer, unless otherwise specified on your receipt.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refund Processing:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, a credit will be applied to your original method of payment within 7-10 business days.

Non-Refundable Items:

  • Gift cards and any items marked as final sale are not eligible for refunds.

Contact Us:

If you have any questions about our refund policy, please contact us at:

  • Email: info@fromthebottomup.com
  • Phone: 888-253-6235
  • Address: 900 Technology Way, Suite 301, Libertyville, IL 60048

This policy is effective as of November 24, 2024.